FAQ
Account
  • How do I become a wholesaler?

    Visit our Wholesale page and submit an application. Our team reviews volume, market and compliance before approval.

Age & Compliance
  • Are these products FDA regulated?

    We comply with applicable federal and state regulations and participate in PMTA-related processes where required.

  • Do you verify age?

    Yes. We use an age gate at entry and age verification at checkout. You must be 21 or older to purchase.

Orders & Shipping
  • How long does delivery take?

    Most orders are dispatched within 1–2 business days. Transit time is typically 3–7 business days depending on your location.

  • Where do you ship to?

    We currently support shipping across the United States. Availability for specific regions may vary by local regulation.

Products
  • What nicotine strength are your devices?

    Most of our lineup is 5% (50 mg/mL). Nicotine is an addictive chemical, and these products are intended for adult smokers only.

  • Can I refill a disposable vape?

    Disposable devices are designed for single use and are not meant to be refilled. For refillable options, see our pod systems.

  • Are your products authentic?

    Yes. Every device ships in sealed, authentic packaging with a scannable security code you can verify on our Verify Product page.

Warranty
  • How do I check if my product is genuine?

    Enter the 16-character security code from the packaging on our Verify Product page. A valid code confirms authenticity.

  • What if my device is defective?

    If your device has a manufacturing defect, contact support within the warranty window with your order number and the security code.